ex baji Privacy Policy

1 Introduction and Scope

ex baji is an online gaming and betting platform that provides sports betting, casino games, and other entertainment services for users in Bangladesh. Your privacy is very important to us. This privacy policy explains what information is collected when you use the ex baji website and related services, and how that information is handled.

This policy applies to all of ex baji's digital services — the website, Android and iOS apps, and any other channel through which you interact with us. If you do not agree with any part of this policy, please stop using our services.

These services are only for persons aged 21 or older. Age is verified based on the information provided at registration.

2 Types of Information Collected

We collect information in two main ways: information you provide directly, and information generated automatically while you use our services.

2.1 Information You Provide

• Name, date of birth, and national ID details (for identity verification)
• Mobile number and email address (for communication purposes)
• bKash, Nagad, or Rocket number (for processing transactions)
• Username and password chosen when creating an account
• Messages you send when contacting support or submitting a complaint
• Documents submitted during emergencies or account verification

2.2 Automatically Collected Information

• IP address and device identification information
• Browser type and operating system
• Log of when you accessed the site and which pages you visited
• Information collected through cookies and similar tracking technologies
• Gameplay and betting history
• Details of deposit and withdrawal transactions

3 Purpose of Using Your Information

ex baji uses your information only for specific and legitimate purposes. Those purposes are clearly described below:

• Account Management: For registration, verification, and secure login.
• Transaction Processing: To confirm deposits and withdrawals and to prevent fraud.
• Service Improvement: To analyse user experience and make the platform more effective.
• Customer Support: To respond to your questions via live chat or email.
• Promotions and Bonuses: To send you eligible offers and promotions (with your consent).
• Security and Compliance: To detect unlawful activity and meet regulatory requirements.
• Responsible Gaming: To identify risky behaviour and provide assistance.

We never sell or commercially rent your information to third parties.

4 Information Sharing and Third Parties

In certain situations, your information may be shared with trusted third parties. Those situations are described below:

4.1 Service Provider Partners

Payment processors (such as bKash, Nagad, and Rocket), game providers, and technology infrastructure providers carry out specific tasks on our behalf. They receive only the information necessary to provide their services, and they are contractually bound to follow our privacy standards.

4.2 Legal Obligations

We may be required to provide relevant information to the appropriate authorities due to a court order, government directive, or legal process. Such sharing may occur without the user's prior consent.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may form part of the transferred assets. Users will be notified in advance in such cases.

5 Cookies and Tracking Technologies

The ex baji website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of the site.

• Essential Cookies: Used to maintain login sessions and ensure security.
• Analytical Cookies: Collect statistics to understand user behaviour.
• Functional Cookies: Remember your preferences (language, theme, etc.).
• Marketing Cookies: May be used to show relevant offers (with your consent).

You have the option to disable cookies from your browser settings, but some services may not work correctly if you do.

6 Information Retention Period

How long your information is kept depends on the nature of the service and legal obligations. The general policy is:

• All information is retained while your account is active.
• Financial transaction records are kept for at least five years after an account is closed.
• Customer support communication records are kept for up to three years.
• Technical log files are retained for a maximum of one year.

Once the retention period ends, information is securely deleted or anonymised so it can no longer identify anyone.

7 Information Security Measures

ex baji follows industry-standard technical and organisational measures to protect your information:

• SSL/TLS encryption is used for all data transfers.
• Payment information is stored on separate, secured servers.
• Passwords are protected with industry-standard hashing algorithms — we never store passwords in plain text.
• OTP verification is available for account access.
• Automated monitoring is active to detect suspicious activity.
• Staff can only access information they need, and they undergo regular security training.

However, no method of transmitting or storing information over the internet is completely secure. We make every effort to protect your information, but we cannot guarantee absolute security.

8 User Rights

As a user of ex baji, you have the following rights regarding your own information:

8.1 Right to View and Correct Information

You can view the information stored in your account and request corrections if needed. If you need to change your name, mobile number, or payment details, please contact our customer support team.

8.2 Request to Delete Information

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations or ongoing investigations.

8.3 Option to Opt Out of Marketing Communications

You can opt out of promotional emails or SMS at any time. Essential service communications (transaction confirmations, security alerts) cannot be stopped.

8.4 Right to Close Your Account

You may request to close your account at any time. After closure, relevant information will be retained until any pending transactions are settled.

9 Protection of Minors

All ex baji services are strictly for persons aged 21 and above. We do not knowingly collect information from anyone under 21. An age verification process is in place at registration. If we find that a minor has opened an account using false information, that account will be closed immediately and the related information will be deleted.

Responsible gaming is a core principle of our platform. Reading our responsible gaming guidelines will show you how to keep yourself and your family safe.

10 International Data Transfers

In some cases, your information may be processed or stored on servers located outside Bangladesh. We obtain contractual assurances from service provider partners based in other countries to ensure they follow appropriate data protection standards.

11 Process for Policy Changes

ex baji may update this privacy policy from time to time. Users will be notified of significant changes by email or in-app notification. The date of any change will always be visible at the top of the page under "Last Updated". Continuing to use the service after a new policy takes effect will be taken to mean you agree to the updated policy.

To learn more about us and understand how the platform operates, visit our About Us page.

12 Contact and Complaints

If you have any questions or complaints about this privacy policy, please contact our customer support team. We provide assistance in Bengali and English via live chat and email, 24 hours a day, 7 days a week.

Contact details:

For answers to common privacy-related questions, visit our FAQ section — it covers questions about data protection, account verification, and payments.