For ages 21+

ex baji's commitment to responsible gaming

Entertainment is meaningful only when it stays within control. ex baji believes every member should be aware of their own limits and enjoy gaming safely.

Self-Limit Setting 24/7 Support Self-Exclusion Feature For Ages 21+

Responsible Gaming

Commitment to Safe Entertainment

Core Principles of Gaming

Know these things before you play at ex baji — following them keeps gaming enjoyable at all times.

Online betting and casino games are a form of entertainment — not a guaranteed way to earn money. ex baji always wants its members to play and have fun, without putting themselves at financial or mental risk. Responsible gaming is not just about winning or losing — it means keeping your budget, time, and emotions under control.

ex baji follows several important rules for its members in Bangladesh. First, this platform is completely off-limits for anyone under 21 years of age. Age is verified at the time of account registration, and accounts may be suspended in any case of suspicion. Our Terms and Conditions cover this in detail.

Second, set a fixed budget before you play. Only bet an amount whose loss would not affect your daily life. Chasing losses by placing larger bets is the most dangerous habit of all.

Third, set a time limit for gaming and stick to it. Gaming should never take priority over family, friends, or professional responsibilities.

Ask Yourself

Keep these questions in mind every time before you start playing:

Am I playing only for entertainment?
Have I set a budget?
Can I decide to stop when I need to?
Am I keeping up with my family responsibilities?
Am I not trying to chase my losses?

Self-Limit Setting Tools

ex baji provides several tools to help members stay in control of their gaming.

Deposit Limit

Set a maximum limit on daily, weekly, or monthly deposits. Once a limit is set, it cannot be increased before the specified time period has passed.

Financial Control

Loss Limit

Set a cap on how much you can lose within a given period. Once the limit is reached, your gaming will be automatically restricted.

Loss Control

Session Time Limit

Decide in advance how long you will play in a single session. When the set time is up, the system will alert you to take a break.

Time Management

Cooling-Off Period

Temporarily suspend your account for a set number of days. During this time, logging in will not be possible. Resume when you feel ready.

Temporary Break

Self-Exclusion

If you need a long-term break, activate self-exclusion. Your account can be kept closed for a period ranging from 6 months to permanently. This decision is difficult to reverse — think it through carefully.

Long-Term Protection

Account Activity Review

View your full betting history, win/loss records, and session time details. Understanding your own patterns makes it easier to make the right decisions.

Transparency

To activate these tools or for help setting any limit, contact ex baji's 24/7 live chat or email support. Step-by-step guides on using these tools are available in our FAQ section.

Warning Signs

Learning to recognise these signs is important to understand whether a gaming habit is becoming a problem.

Financial Warning Signs

Using money meant for essential expenses on betting
Playing with borrowed money or loans
Placing larger bets to chase losses
Hiding spending from family

Behavioural Warning Signs

Feeling restless or irritable when not playing
Withdrawing from family and friends
Unable to focus on work or studies
Lying about how much you play

Mental Warning Signs

Unable to stop even after winning
Feeling depressed or angry after a loss
Seeing gaming as the only source of enjoyment
Telling yourself "one last time" but returning again and again

Physical Warning Signs

Sleep problems or staying up at night to play
Irregular eating habits
No time for exercise or rest
Excessive tea, coffee, or energy drinks while playing

If even one of the signs above applies to you, it is time to stop and seek help. This is not a sign of weakness — it is a sign of self-awareness. Visit our About Us page to learn how ex baji puts member safety first.

Ways to Get Help

Get help before things get worse. Do not struggle alone — turn to people close to you and to professionals.

ex baji Support

Help is available 24/7 via live chat in both Bengali and English. Request a limit or self-exclusion at any time. You can also reach us by email.

Family and Loved Ones

The closest help is right within your family. Let someone you trust know. Their support is the most effective in the long run.

Professional Counselling

Consult a mental health professional or addiction specialist. This service is available at various hospitals and clinics across Bangladesh.

Community Support

Talking to others facing the same issue can be helpful. Guidance from religious leaders or social workers can also be effective.

Contact Us by Email

If you are not comfortable talking directly, write to us by email. ex baji's support team responds in both Bengali and English. Any responsible gaming request — such as self-exclusion, setting a limit, or closing an account — can also be submitted by email.

Support email: [email protected]

ex baji's Commitments

The principles ex baji follows in support of responsible gaming.

Age Verification

Every member's age is verified at the time of account creation. Accounts for anyone under 21 are not approved.

Data Protection

Members' personal and financial information is kept secure with SSL encryption. Read our Privacy Policy to learn how your information is used.

Problem Detection

If unusual betting patterns are noticed, the support team reaches out to the member. This is not surveillance — it is assistance.

Responsible Advertising

ex baji does not publish any advertising content aimed at adults that could attract underage individuals.

Round-the-Clock Support

Live chat and email support in Bengali and English is available 24 hours a day, 7 days a week. If you have any questions or concerns, let us know right away.

Keep in Mind

Betting is for entertainment, not a source of income
There is no guarantee of getting lost money back
It is not a good idea to play when you are in a bad mood
Avoid betting under the influence of alcohol or medication
Never go beyond your own budget
Do not play in front of children or on their devices
Asking for help when there is a problem takes courage

Questions About Responsible Gaming

Answers to common questions from members.

No. All betting and casino activities at ex baji are strictly for users aged 21 and above. Age is verified during account registration, and accounts are not approved without proof. If an underage account is detected, it will be closed immediately.

The account cannot be reactivated before the self-exclusion period ends. This is intentional by design, so that decisions made during a difficult moment are actually followed through. For permanent self-exclusion, a lengthy verification process applies before reactivation. Contact us via live chat or email for any questions.

Normally the account holder must make the request themselves. However, if a family member has serious concerns, please contact ex baji support with the details. The support team will consider each situation and do its best to help.

Lowering a deposit limit takes effect immediately. Increasing a limit, however, requires a waiting period — this delay is intentional, to prevent raising limits impulsively in the heat of the moment. Contact the support team for details on changing limits.

If you feel restless without playing, place larger bets to chase losses, neglect family or work, or play with borrowed money — these are warning signs. In that case, reach out to ex baji support via live chat or seek professional counselling. More details are in the "Warning Signs" section of this page.

A cooling-off period is typically a few days to a few weeks — a short break during a stressful time. Self-exclusion is longer-term — usually 6 months or more, and can even be permanent. While self-exclusion is active, no deposits or betting are possible and promotional communications are also paused.

Visit these pages for more information.